Thursday, February 21, 2008


I finally got an email from the sales department of the host I signed up with asking me to verify my order. The email stated that I could verify through live chat, so I tried that. The live chat agent directed me to a phone number; gee thanks for your help. Below is my response to the sales email (my phone number removed of course):

I can be reached at (phone number removed).

I have to say I am not too happy with your services so far and am rethinking going through with my order. I have waited for more than 72 hours for any type of communication from your company and your email below states that I can confirm my order through live chat, but your live chat agent directed me to your phone number instead of helping me. If I have any more problems, I will be canceling my order and trying another web host.


We'll see what happens.


Sharon said...

Isn't it infuriating when you want to give people your business and they don't seem to want it!

I don't think people have a clue about giving good customer service nowadays - or am I being too cynical :-)

Nancy said...

No, you're right. I work for a company that gives excellent customer service (constantly being rated as the best) and I am so used to it that I kinda expect it when I go anywhere with my business. I find that almost anywhere I go the customer service is horrible compared to what I am used to. I'm not going through with my order with these people and am going to look for a new host.